Customer Reviews & Testimonials
Why Alaska Property Owners & Tenants Choose OverWatch
Based on 54 Google Reviews • 92% Five-Star Rating
The Only Anchorage Property Management Company That Actually Answers Their Phone
If you've been burned by unresponsive property managers, dealt with cheap quick-fixes, or struggled to navigate Alaska's unique rental market — you're not alone. Our clients switched to OverWatch after years of frustration with other companies, and now call us "a rare experience" and "well above the competition."
Here's What 54 Verified Customers Say Sets Us Apart:
Response Times That Actually Shock People
While other companies take days (or never respond), we answer same-day. One tenant reported: "Within less than 12 hours I had a maintenance guy."
"Overwatch was one of the only places to actually answer their phone (let alone return messages)" — Relocating Tenant
We Show Up When Others Won't
Our owner once drove through a car accident on Christmas Eve to stop a flooding building. That's the level of commitment every client gets.
"They treat these properties as if they were your own" — Property Owner
Repairs That Actually Improve Your Property
We don't just patch problems. When a fridge breaks, we replace it. When we fix plumbing, kitchens end up looking "even better than before."
"Any other 'management company' would have tried to fix it and call it good" — Long-term Tenant
We Navigate Alaska's Unique Challenges
From military relocations to winter emergencies, we understand what Anchorage and Eagle River residents actually need. Transplants call us "life-changing."
"That phone call to OverWatch completely transformed our reality" — Anchorage Transplant
Real Stories from Property Owners & Tenants Who Made the Switch
"I switched over to OverWatch after a terrible management experience with another company and it was the best decision. Chris got my units fixed up and rented out faster than I thought it would happen. He's taken a lot of stress off my plate and doesn't cheat or overcharge for repairs/services."
Result: Units rented faster, stress eliminated, fair pricing
"The last PM here before was an utter nightmare... after several months now of OverWatch managing the property it's become a real blessing. Recently, I had a major plumbing issue... they did a fantastic job -- fast and efficient -- and now my kitchen looks even better than before!"
Result: Nightmare to blessing, property actually improved
"We are Anchorage transplants and were completely naive to the challenges the area presents... We are extremely well qualified and never dreamed we could be so close to the street. That phone call to the OverWatch team completely transformed our reality. The process is completely streamlined... I honestly can't express enough gratitude."
Result: From "close to the street" to housed with "peace of mind"
"Overwatch is an amazing property management company, Chris came to my property Christmas Eve after getting in a car accident en route just to make sure the building stopped flooding. They also handle all maintenance and tenant disputes professionally and timely. Also, they are great people who actually care about their owners and their properties."
Result: Emergency handled, property protected, owner relieved
The Only Property Management Company in Anchorage That Actually Answers
While other companies send you to voicemail, we pick up the phone. It's that simple.
"Overwatch was one of the only places to actually answer their phone (let alone return messages). It meant the world to us."
— Frustrated Renter Turned Happy Tenant
"I must have called 10 different companies. OverWatch was the only one who answered and actually helped me right away."
— Emergency Situation Resolved
Modern Technology Meets Personal Service
Online Everything
"I can pay rent online, submit maintenance requests, and download all my documents. It's so convenient!"
— Tech-Savvy Tenant
Owner Portal Access
"I can see everything about my property online - rent payments, maintenance, documents. Complete transparency."
— Out-of-State Owner
Smart Home Features
"Electronic locks, security cameras, moisture sensors - they use technology to prevent problems before they happen."
— Property Owner
Communication You Can Count On
What Tenants Say:
"They respond to emails same day, answer calls immediately, and actually follow through on what they promise."
"Communication is outstanding. I never have to wonder what's happening with my maintenance request."
What Owners Say:
"As an owner you will always have a direct line of communication with your property manager."
"They keep me informed about everything. No surprises, no mysteries, just clear, honest communication."
Honest Pricing, No Surprises
We believe in transparent, fair pricing. No hidden fees, no inflated maintenance costs, no surprise charges. Just honest service at reasonable rates.
"He's taken a lot of stress off my plate and doesn't cheat or overcharge for repairs/services. Everything is documented and reasonable."
— Property Owner, 3 years with OverWatch
"After dealing with other companies that nickel and dimed us, OverWatch's transparent pricing was refreshing. No games, just fair rates."
— Switched from Another Company
"They don't just patch things to charge again later. They fix it right the first time at a fair price."
— Long-term Tenant
"The monthly management fee is worth every penny. They save me more than they cost by preventing problems and filling vacancies fast."
— Multi-Property Owner
More Five-Star Reviews
"Chris and his team at OverWatch are excellent. They listened to my concerns and requests, quickly responded, and delegated their team to help me out. I would highly recommend OverWatch to any landlord who feels overwhelmed or would like any advice."
— Property Owner
"Their maintenance team is outstanding! Fast reply, very professional, competent and thorough. Major repairs are handled quickly and professionally."
— Satisfied Tenant
"I was a renter for 2+ years with Overwatch. The owner Chris, is conscientious, respectful, and fair. Chris's team, in my experience of renting apartments for 50 years, provided me with a rare experience."
— Long-term Tenant
"Has been a great and seamless experience working with Overwatch. They are extremely efficient, friendly and responsive. Especially how everything can be done through a simple to use App."
— Tech-Savvy Client
"Genuinely the best landlord I've ever had. Communicative, accommodating, real people."
— Happy Tenant
"More has been done for safety in the last 24 hours of taking over, than has been done in years. This company AND our new landlord are AMAZING!"
— Grateful Tenant
Our Team Members Mentioned by Name in Reviews
When customers remember your team members' names years later, you know you're doing something right.
"conscientious, respectful, fair"
"amazing" "patient" "kind"
"outstanding" "professional"
Join 50+ Five-Star Reviewers Who've Found Their Property Management Solution
Whether you're a property owner tired of vacant units and costly repairs, or a tenant who just wants someone to answer the phone — we're here.
Average response time: Same day • Serving Anchorage & Eagle River • In business since 2020